Privacy Policy

1. Introduction

This Privacy Policy describes how AI First Contact ("Company," "we," "us," or "our") collects, uses, and shares information about you when you use our website, services, and products (collectively, the "Services"). This policy applies to all information collected through our website at www.aifirstcontact.com and related services.

2. Information We Collect

Information You Provide Directly

Contact Information: Name, email address, phone number, company name, mailing address

Business Information: Industry, annual revenue, business challenges, operational details

Assessment Responses: Answers to business assessment questions and evaluations

Payment Information: Billing information processed through our secure payment processors

Communication Records: Content of emails, calls, and other communications with us

Service Preferences: Your preferences regarding our services and communications

Information Collected Automatically

Usage Data: Pages visited, time spent on site, clicks, navigation patterns

Device Information: IP address, browser type, operating system, device identifiers

Cookies and Tracking: We use cookies and similar technologies (see Cookie Policy below)

Analytics Data: Website performance metrics and user behavior analytics

Information from Third Parties

Calendar Integration: Appointment booking information from scheduling platforms

Payment Processors: Transaction confirmation and payment status information

Marketing Platforms: Email engagement metrics and marketing campaign performance

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

Providing business consulting and assessment services

Implementing Patrice AI system and related technologies

Delivering customized business solutions and recommendations

Communicating about your service progress and results

Business Operations

Processing payments and managing billing

Scheduling appointments and managing calendar bookings

Providing customer support and responding to inquiries

Maintaining and improving our services

Marketing and Communications

Sending service updates, newsletters, and promotional materials

Personalizing marketing messages based on your interests

Following up on assessments and service inquiries

Providing relevant business tips and industry insights

Legal and Administrative

Complying with legal obligations and regulations

Protecting our rights and preventing fraud

Enforcing our Terms of Service

Maintaining business records and documentation

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal basis for processing your personal information includes:

Contract Performance: Processing necessary to perform our services

Legitimate Interests: Marketing, analytics, and business improvement

Consent: Where you have provided explicit consent

Legal Obligations: Compliance with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

Payment processors (Authorize.net, PayPal, etc.)

Email marketing platforms (ConvertKit, Mailchimp, etc.)

Calendar and scheduling services

Website hosting and analytics providers

Customer relationship management (CRM) systems

Business Transfers

In connection with mergers, acquisitions, or sale of business assets

During bankruptcy or similar proceedings

Legal Requirements

To comply with legal obligations, court orders, or government requests

To protect our rights, property, or safety

To prevent fraud or investigate suspected illegal activities

With Your Consent

When you explicitly authorize us to share information

For purposes you have specifically approved

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption: Data transmitted using SSL/TLS encryption

Access Controls: Limited access to personal information on a need-to-know basis

Regular Updates: Security systems and software updated regularly

Employee Training: Staff trained on privacy and security best practices

Incident Response: Procedures in place for data breach notification

7. Data Retention

We retain your information for as long as necessary to:

Provide ongoing services and support

Comply with legal obligations (typically 7 years for business records)

Resolve disputes and enforce agreements

Maintain legitimate business interests

Specific retention periods:

Contact Information: Retained while you remain a client or prospect

Assessment Data: Retained for service delivery and improvement purposes

Payment Information: Retained per financial regulations (typically 7 years)

Marketing Data: Retained until you unsubscribe or request deletion

8. Your Rights and Choices

Access and Control

Access: Request copies of your personal information

Correction: Update or correct inaccurate information

Deletion: Request deletion of your information (subject to legal requirements)

Portability: Receive your data in a structured, machine-readable format

Marketing Communications

Unsubscribe: Opt out of marketing emails using unsubscribe links

Preferences: Update communication preferences in your account

Do Not Call: Request removal from phone marketing lists

Cookies and Tracking

Browser Settings: Adjust cookie preferences in your browser

Opt-Out Tools: Use industry opt-out tools for advertising tracking

To exercise these rights, contact us at [email protected] or 1-888-884-0368.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

11. Cookie Policy

Types of Cookies We Use

Essential Cookies: Necessary for website functionality

Analytics Cookies: Help us understand website usage

Marketing Cookies: Used for advertising and personalization

Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Right to Know: Categories and specific pieces of personal information collected

Right to Delete: Request deletion of personal information

Right to Opt-Out: Opt out of sale of personal information

Non-Discrimination: We will not discriminate for exercising CCPA rights

We do not sell personal information to third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

Posting the updated policy on our website

Sending email notifications to registered users

Updating the "Last Updated" date at the top of this policy

15. Contact Information

For questions about this Privacy Policy or our privacy practices, contact us:

AI First Contact Email:

[email protected] Phone: 1-888-884-0368 Address: 1968 S Coast Hwy #5073, Laguna Beach, CA 92651

This Privacy Policy was last updated on July 14, 2025 and is effective as of July 14, 2025.