Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by AI First Contact ("Company," "we," "us," or "our"), including our website at www.aifirstcontact.com, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

2. Description of Services

We provide business consulting and disaster prevention services, including:

Business Assessment Services: Evaluations and analysis of business operations

Patrice AI System Implementation: Custom AI agent setup and integration

Consulting Services: Strategic business advice and implementation support

Training and Bootcamps: Educational programs and workshops

Custom Business Solutions: Tailored consulting and implementation services

3. Service Packages and Pricing

Complete Patrice AI System ($1,997)

Full Patrice AI setup and customization

90-day implementation with weekly check-ins

Vendor screening system setup

Communication gap analysis and solutions

6 months of direct support

VIP Intensive Implementation ($4,997)

All Complete System features

2 full days of personal implementation

Priority access and immediate start

Custom AI flows for your industry

6 months of priority support

Personal vendor network introductions

90-Minute Deep-Dive Evaluation ($497)

Comprehensive business analysis

Written assessment report (12-15 pages)

Priority risk matrix with financial calculations

Custom action plan with specific next steps

Payment Plans

Payment plan options available for major services

Monthly payments processed automatically

Late payment fees may apply (see Section 7)

4. Client Responsibilities

Information Accuracy

Provide accurate and complete information during assessments

Update us promptly of any changes that may affect service delivery

Respond to requests for information in a timely manner

Implementation Cooperation

Participate actively in scheduled meetings and check-ins

Provide necessary access to business systems and processes

Implement recommended changes in good faith

Communicate challenges or concerns promptly

Payment Obligations

Pay all fees according to agreed-upon terms

Provide valid payment information

Notify us of any billing issues within 30 days

5. Service Delivery and Timeline

Implementation Timeline

Services begin within 5-10 business days of payment

VIP clients receive priority scheduling

Specific timelines provided in service agreements

Force majeure events may affect delivery schedules

Service Modifications

We may need to modify service delivery based on your specific needs

Significant changes will be discussed and agreed upon in advance

Additional services may be available for additional fees

Client Availability

Client participation is essential for successful implementation

Delays due to client unavailability may extend timelines

Rescheduling policies apply to all appointments

6. Intellectual Property Rights

Our Intellectual Property

Patrice AI system, methodologies, and proprietary processes remain our property

Trademarks, copyrights, and trade secrets are protected

Instant Response Revolution methodology and related materials are proprietary

Client Intellectual Property

We respect your business information and trade secrets

You retain ownership of your business data and processes

We may use anonymized case studies for marketing (with your consent)

License Grant

We grant you a non-exclusive license to use implemented systems

License is tied to our ongoing support and maintenance

Transfer or resale of systems requires written permission

7. Payment Terms and Billing

Payment Processing

Payments processed through secure third-party processors

Credit card, ACH, and other payment methods accepted

Payment confirmation required before service delivery begins

Payment Plans

Monthly payment plans available for qualifying services

Automatic billing on agreed-upon dates

Failed payments may result in service suspension

Late Payments and Fees

Payments are due within 30 days of invoice date

Late fee of 1.5% per month may be charged on overdue amounts

Services may be suspended for accounts more than 60 days overdue

Refund Policy

Refunds considered on a case-by-case basis

Work completed cannot be refunded

Refund requests must be made within 30 days

Processing fees and third-party costs may not be refundable

8. Confidentiality and Non-Disclosure

Mutual Confidentiality

Both parties agree to protect confidential information

Business strategies, processes, and data remain confidential

Non-disclosure obligations survive termination of services

Use Limitations

Confidential information used solely for service delivery

No disclosure to third parties without written consent

Return or destruction of confidential information upon request

9. Results and Performance Disclaimers

No Guarantee of Results

Business results depend on many factors beyond our control

We provide best practices based on experience and expertise

Implementation success requires client participation and follow-through

Industry Variations

Results may vary based on industry, market conditions, and execution

Past client results do not guarantee future performance

Economic conditions may impact implementation effectiveness

Client Responsibility

Ultimate business decisions remain with the client

We provide recommendations and implementation support

Clients responsible for final implementation and ongoing maintenance

10. Limitation of Liability

Liability Limits

Our total liability is limited to the amount paid for services

We are not liable for indirect, consequential, or punitive damages

Business loss or lost profits are not covered under any circumstances

Exclusions

We are not liable for results of client's failure to implement recommendations

Third-party system failures or integration issues are excluded

Force majeure events and circumstances beyond our control are excluded

11. Indemnification

You agree to indemnify and hold harmless AI First Contact from claims arising from:

Your use of our services in violation of these Terms

Breach of confidentiality or intellectual property rights

Misrepresentation of information provided to us

Your business operations and decisions

12. Termination

Termination by Client

Services may be terminated with 30 days written notice

Payment obligations continue for work completed

Early termination of payment plans may incur fees

Termination by Company

We may terminate for non-payment or breach of Terms

Immediate termination allowed for material breaches

Notice provided when possible and practical

Effect of Termination

Access to proprietary systems may be revoked

Confidentiality obligations survive termination

Outstanding payments become immediately due

13. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters, pandemics, or government actions

Internet outages or third-party system failures

Supplier or vendor disruptions

Other unforeseeable circumstances

14. Dispute Resolution

Governing Law

These Terms are governed by the laws of California

Disputes subject to jurisdiction of California courts

Dispute Resolution Process

Direct Communication: Attempt to resolve disputes through direct discussion

Mediation: If needed, participate in good faith mediation

Arbitration: Binding arbitration for disputes over $10,000

Small Claims Court: Disputes under $10,000 may be pursued in small claims court

Class Action Waiver

Disputes must be resolved individually

Class actions and collective proceedings are waived

Right to jury trial is waived for arbitrated disputes

15. Miscellaneous Provisions

Entire Agreement

These Terms constitute the complete agreement between parties

Supersedes all prior agreements and understandings

Modifications must be in writing and signed by both parties

Severability

If any provision is found invalid, remaining terms continue in effect

Invalid provisions will be modified to be enforceable if possible

Assignment

These Terms are binding on successors and assigns

You may not assign your rights without our written consent

We may assign our rights with notice to you

Waiver

Failure to enforce any provision does not waive future enforcement

Waivers must be in writing to be effective

Notice Requirements

Notices must be sent to the email address on file

Notice is effective when sent to the last known email address

Address changes must be communicated promptly

16. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy at [privacy-policy-url] for information about how we collect, use, and protect your personal information.

17. Changes to Terms

We may update these Terms periodically. We will notify you of material changes by:

Posting updated Terms on our website

Sending email notification to registered clients

Updating the "Last Updated" date

Continued use of our services after changes constitutes acceptance of new Terms.

18. Contact Information

For questions about these Terms of Service, contact us:

AI First Contact Email:

[email protected] Phone: 1-888-884-0368 Address: 1968 S Coast Hwy #5073, Laguna Beach, CA 92651

Business Hours:

Monday-Friday 9:00 AM - 5:00 PM PST Response Time: We aim to respond to all inquiries within 2 business days.

These Terms of Service were last updated on July 14, 2025 and are effective as of July 14, 2025.